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34OPTIONS FOR ORDER PLACEMENT:• Electronic Order Form: Log onto www.inderamills.com and register in the Vendor Support Section• Email your ColdPruf Representative directly• Email sales@coldpruf.com or Help@inderamills.com• Fax 336-679-4475COLDPRUF CUSTOMER SERVICE DEPARTMENT7:30am - 4:30pm Monday - Friday (Eastern Time Zone)Toll Free: 800.334.8605 or 336.679.4440Fax: 336.679.4475Email: sales@coldpruf.com or Help@inderamills.comORDER ACCEPTANCEAll orders are subject to acceptance by Indera Mills Company.CREDITAll new customers must complete and sign our ColdPruf Base Layer Credit Application along with submitting a current financial statement Information must include the Primary Store Contact and the application must be submitted to Indera Mills Company via Email, Fax, or Mail. All orders are subject to Indera Mills credit approval.PAYMENT TERMSStandard Terms are Net 30 days from date of shipment on approved credit. All invoices must be paid in accordance with the standard terms or any special discount terms, or those discounts will not be allowed.LATE PAYMENTSLate payment charges are computed at 1.5% per month on all past due invoices per account.DELIVERYAll shipments are FOB Yadkinville, NC. If special shipping is required it must be noted and approved on all applicable POs under shipping instructions. Refusal of orders sent out within the correct shipping window will be subject to a 15% restocking fee.SHORTAGESAll claims for shortages, shipping errors or damages must be reported within seven (7) days of receipt of the merchandise to the Indera Mills Customer ServiceDepartment. Any claims after this period will be subject to approval by Indera Mills Company.RETURN POLICYAny and all returns must be approved by an Authorized Representative of Indera Mills Company - the parent company of ColdPruf Base Layer. A Return Authorization Number (RA#) must be obtained from our Customer Service Manager. Return Request must include the reason for the return and list specifics regarding Style, Size, Color, and Quantity. The outside of each return carton must Terms & Conditionsbe clearly marked with the RA#. Any product returned without previous and proper return authorization will be refused. Irregular or second products ordered and discontinued products are not returnable.CO-OP PROGRAMColdPruf is pleased to offer to its customers for 2024 a Co-Op advertising program. The intent is to grow our business by partnering with customers to more effectively promote ColdPruf products. For more details contact your ColdPruf Sales Representative or a member of the Indera Mills Customer Service Staff at 1.800.334.8605 or via email: sales@coldpruf.comEARLY BIRD PROGRAMColdPruf is again offering special payment terms for Fall 2024. This extended payment plan is also referred to as the “EARLY BIRD Program”. By placing orders early, and then taking early delivery of those orders, customers are guaranteed of their delivery, and receive extended payment terms to later in the season.HOW IT WORKS• Customers must submit Fall 2024 orders no later than March 1, 2024.• Shipment on these orders will be made between July 1 & August 1, 2024.• Invoices on these orders will be dated October 1, 2024.• Payment of invoices on these orders will be due on November 1, 2024.PROGRAM NOTES• Special payment terms must be approved by Indera Mills, and customers must “qualify”, based on Indera Mills’ analysis of their credit worthiness.• Special payment terms may be rescinded by Indera Mills for any customer whose credit worthiness changes during the course of the year.• Special payment terms do not apply to orders shipped late in the 2023 winter season. This being orders shipped through January 31, 2024.• Indera Mills reserves the right to cancel this extended payment plan at any time.COLDPRUF PARTNER INCENTIVE OFFERSShop like a Pro. Partner Incentive orders can be placed by visiting shop.inderamills.com. All orders will be processed via credit card or PayPal. Partner Incentive Orders will be shipped from available inventory only - no back orders. To order simply shop, proceed to checkout and enter a specified discount code obtainable from any ColdPruf Base Layer Sales Representative. For more information, please contact your sales representative.