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4 CONNECTIONS Q4 2025KNOW YOUR ENGINEERSD E D I C AT E D P O L I T ES U P P O R T I V EH E L P F U L T R A I N E D Q U A L I F I E DE D U C AT E D I N N O V AT I V EDUTIES:Manage and maintain the CSG billing system, including updates to billing, offers and package configurations. Perform account support functions such as password resets and troubleshooting system access issues. Generate and analyze a variety of monthly and ad hoc reports to support business operations and decision-making. Oversee FCC Broadband Data Collection (BDC) reporting to ensure compliance with federal requirements. Handle Nrby data exports and assist with Triad system testing.BACKGROUND/EDUCATION:%u2022 BS Computer Science, East Stroudsburg University%u2022 Over 30 years of experience in IT, primarily Database Admin, data analysis and billing systems. I started my career at ATT and was the primary database administrator for the NOC. I have also worked for Miller Keystone Blood Center and PPL.ACCOMPLISHMENTS:%u2022 Figuring out the multitude of different terms that apply to thesame product! %u2022 Challenges: Taking over all CSG responsibilities this year.PERSONAL INFO:%u2022 I share my home with two dogs %u2014 an English Bulldog and a Frenchie %u2014 who definitely keep me entertained! I have three grown children and two wonderful grandchildren who all live nearby, so family time happens often and means the world to me.%u2022 When I%u2019m not working, I love decorating and shopping (I%u2019ll admit, I have a bit of an Amazon and Marshalls addiction!). I%u2019ve also proudly served as the Recording Secretary on the Board of a local fire company for the past 15 years.%u2022 Recently, I discovered my happy place %u2014 Key West! It%u2019s become my favorite travel destination, and I try to visit twice a year.MaryAnnEdwards IT EngineerWITH SECV5 years